zv77 Privacy Policy

1. Who We Are

zv77 ("we", "us", "our") operates the online casino and sports betting platform accessible at zv77.bet. zv77 is the data controller responsible for the personal data collected through the platform and associated services. In this capacity, zv77 determines the purposes and means of processing your personal information.

zv77 serves players across Pakistan, including in Karachi, Lahore, Islamabad, Faisalabad, Rawalpindi, Multan, and Hyderabad, offering live casino games, sports betting including PSL and international cricket, slots, and fishing arcade titles. All personal data collected through these services is handled in accordance with this Privacy Policy.

If you have any questions about how zv77 handles your personal data, please contact our Data Protection team at [email protected] before using the platform.

2. Personal Data We Collect

zv77 collects the following categories of personal data from users of the platform:

2.1 Identity Data

• Full legal name as it appears on your government-issued identification
• Date of birth (for age verification — all users must be 21 or older)
• CNIC number, passport number, or other government-issued identification document number
• Scanned copies or photographs of identification documents submitted during KYC verification

2.2 Contact Data

• Email address
• Mobile phone number
• Residential address including city, province, and postal code

2.3 Financial Data

• JazzCash account number or EasyPaisa mobile wallet details
• Bank account details for HBL, UBL, Meezan Bank, or Raast-linked accounts
• USDT TRC20 wallet addresses where used for transactions
• Transaction history including deposit and withdrawal amounts in PKR

2.4 Technical Data

• IP address and approximate geolocation derived from IP
• Device type, operating system, and browser version
• Session duration, login timestamps, and platform navigation logs
• Cookie identifiers and similar tracking technologies

2.5 Behavioural & Gaming Data

• Game history including titles played, stakes placed, and outcomes
• Sports betting history including markets, selections, and settlement outcomes
• Bonus and promotion activity
• Responsible gaming preferences including deposit limits and self-exclusion requests

2.6 Communications Data

• Records of communications with our customer support team via live chat or email
• Feedback and survey responses submitted voluntarily
• Complaint records and their resolution outcomes

3. How We Collect Your Data

zv77 collects personal data through the following channels:

• Direct submission: When you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or submit a form on the platform.
• Automated collection: Through cookies, server logs, and tracking technologies as you navigate the zv77 platform.
• Third-party providers: From identity verification and KYC service providers, payment processors including JazzCash, EasyPaisa, and banking partners, and fraud prevention services.
• Publicly available sources : Where necessary for fraud prevention or compliance purposes, from publicly available registers or databases.

4. Legal Basis for Processing

zv77 processes your personal data only where we have a valid legal basis to do so. The legal bases we rely on are as follows:

Processing Activity	Legal Basis
Account registration and management	Performance of contract
Processing deposits and withdrawals	Performance of contract
Identity verification (KYC)	Legal obligation
Anti-money-laundering checks	Legal obligation
Age verification (21+ requirement)	Legal obligation
Fraud prevention and platform security	Legitimate interests
Responsible gaming monitoring	Legitimate interests / Legal obligation
Sending transactional communications	Performance of contract
Marketing communications (where opted in)	Consent
Platform analytics and improvements	Legitimate interests
Compliance with regulatory reporting	Legal obligation

5. How We Use Your Personal Data

zv77 uses the personal data we collect for the following purposes:

5.1 Platform Operations

To create and manage your zv77 account, process your deposits and withdrawals in PKR through JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, and USDT TRC20, provide access to our full range of games and betting markets, and deliver the customer support services you request.

5.2 Compliance & Verification

To verify your identity and age (21+ is mandatory on zv77), conduct anti-money-laundering and counter-financing-of-terrorism checks, fulfil our obligations under applicable international gaming regulations, and respond to lawful requests from regulatory bodies or law enforcement authorities.

5.3 Security & Fraud Prevention

To detect and prevent fraudulent activity, bonus abuse, account takeovers, and other forms of platform misuse. This includes automated monitoring of account activity patterns and transaction anomalies. Where suspicious activity is identified, zv77 may share relevant data with fraud prevention agencies and law enforcement where required by law.

5.4 Responsible Gaming

To monitor gaming behaviour and identify indicators of problem gambling, apply deposit limits, session limits, and self-exclusion settings at your request, and where necessary contact you proactively if our systems flag concerning patterns. This processing is carried out in your interests and in line with our commitment to responsible gaming.

5.5 Communications

To send you transactional notifications such as deposit confirmations, withdrawal status updates, and account security alerts. Where you have provided consent, we may also send promotional communications about bonuses, new games, and platform updates. You may withdraw consent to marketing communications at any time by contacting [email protected].

5.6 Platform Improvement

To analyse aggregate and anonymised usage data to understand how players interact with the platform, identify technical issues, and make informed decisions about new features, game additions, and user experience improvements. This analysis does not identify you personally.

6. Sharing Your Personal Data

zv77 does not sell, rent, or otherwise commercially disclose your personal data to third parties. We may share your data with the following categories of recipients strictly for the purposes described in this policy:

• KYC & Identity Verification Providers: Third-party services that verify identity documents and confirm age eligibility in line with our 21+ policy.
• Payment Processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, and USDT TRC20 network infrastructure providers, solely for the purpose of processing your transactions.
• Fraud Prevention & Security Services: Third-party platforms that help us detect and prevent fraudulent activity, account abuse, and platform manipulation.
• Customer Support Platforms: Third-party helpdesk and live chat tools used to manage and respond to your support enquiries. These providers process data only on our instructions.
• Regulatory Authorities: Applicable gaming regulators, financial intelligence units, or law enforcement agencies where we are legally required to disclose information.
• Professional Advisors: Legal, financial, and compliance advisors who assist zv77 in meeting its regulatory obligations, subject to strict confidentiality obligations.

All third-party service providers engaged by zv77 are bound by contractual data protection obligations and are permitted to use your personal data only for the specific purpose for which it was shared.

7. Cookies & Tracking Technologies

7.1 What Are Cookies

Cookies are small text files placed on your device when you visit the zv77 platform. They help us recognise your device, maintain your session, remember your preferences, and gather analytics data about how the platform is used.

7.2 Types of Cookies We Use

• Strictly Necessary Cookies: Required for the platform to function. These include session cookies that keep you logged in during your visit. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings, display options, and responsible gaming configurations.
• Analytics Cookies: Collect anonymised data about how players navigate and use the platform, helping us identify areas for improvement.
• Security Cookies: Help detect and prevent fraudulent activity, multiple account registrations, and other security threats.

7.3 Managing Cookies

You can manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will impair or prevent access to the zv77 platform. Disabling functional or analytics cookies will not prevent you from using the platform but may affect your user experience.

8. Data Retention

zv77 retains personal data for as long as your account remains active and for a period thereafter as required by applicable regulatory and legal obligations. The following general retention periods apply:

• Account and identity data: Retained for the duration of your account plus a minimum of five (5) years following account closure, in line with anti-money-laundering regulatory requirements.
• Financial transaction records: Retained for a minimum of five (5) years from the date of the transaction in accordance with applicable financial record-keeping obligations.
• Communications and support records: Retained for three (3) years from the date of the most recent interaction, unless a longer period is required for dispute resolution or regulatory purposes.
• Technical and behavioural data: Retained for up to twenty-four (24) months from collection, unless required for a specific ongoing investigation or compliance matter.
• Marketing consent records: Retained for the duration of your consent and for one (1) year following withdrawal of consent as evidence of the consent record.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be attributed to any individual.

9. Data Security

zv77 implements robust technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and the zv77 platform
• Encryption at rest for sensitive personal and financial data stored on our infrastructure
• Role-based access controls ensuring that only authorised personnel can access personal data, and only to the extent necessary for their role
• Multi-factor authentication requirements for internal system access by zv77 staff
• Regular penetration testing and vulnerability assessments conducted by independent security specialists
• Incident response procedures for detecting, reporting, and responding to data breaches

10. International Data Transfers

zv77 may transfer your personal data to third-party service providers located outside Pakistan. Where such transfers occur, zv77 ensures that appropriate safeguards are in place to protect your data, including contractual data protection clauses, data processing agreements, and where applicable, reliance on internationally recognised adequacy frameworks.

By using the zv77 platform, you acknowledge that your personal data may be processed in jurisdictions outside Pakistan where data protection laws may differ from those applicable in your home country. In all cases, zv77 applies the data protection standards set out in this policy regardless of where processing takes place.

11. Your Data Protection Rights

As a zv77 user, you have the following rights with respect to your personal data. To exercise any of these rights, please contact us at [email protected]. We will respond to all verified requests within thirty (30) days.

• Right of Access: You have the right to request a copy of the personal data zv77 holds about you, along with information about how it is used and with whom it has been shared.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it promptly.
• Right to Erasure: In certain circumstances — for example, where your data is no longer necessary for the purpose it was collected — you may request that we delete your personal data. Note that this right is subject to legal and regulatory retention obligations.
• Right to Restrict Processing: You may request that we temporarily restrict the processing of your personal data, for example while a rectification request is under review.
• Right to Data Portability: Where processing is based on your consent or on contract performance, you may request a copy of your data in a structured, machine-readable format for transfer to another service provider.
• Right to Object: You have the right to object to processing based on legitimate interests or for direct marketing purposes. Where you object to marketing, we will cease that processing immediately.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

12. Children's Privacy

The zv77 platform is strictly intended for users who are 21 years of age or older. We do not knowingly collect personal data from individuals under the age of 21. If you are a parent or guardian and have reason to believe that a minor has provided personal data to zv77, please contact us immediately at [email protected]. We will take prompt steps to verify the matter and, where confirmed, delete any data associated with the underage user's account.

zv77 employs age verification checks during the account registration process and at the KYC stage to enforce this requirement. Accounts where the registered user is found to be under 21 will be suspended and all associated data will be handled in accordance with applicable regulatory guidance on underage gambling.

13. Third-Party Links

The zv77 platform does not contain links to third-party websites or services. In the event that any associated promotional or informational content includes references to third parties, please be aware that zv77 has no control over the data practices of those parties and is not responsible for their privacy policies or data handling procedures. We recommend reviewing the privacy policy of any third-party service before providing personal information to them.

14. Updates to This Privacy Policy

zv77 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable regulations, or the services we offer. When material changes are made, we will notify registered users via the email address on their account and by placing a prominent notice on the platform prior to the changes taking effect.

The "Last Updated" date at the top of this policy reflects when the most recent changes were made. We encourage you to review this policy periodically. Continued use of the zv77 platform following notification of updates constitutes your acceptance of the revised policy.

15. Contact & Complaints

If you have any questions, concerns, or complaints about how zv77 handles your personal data, please contact our Data Protection team in the first instance:

Email: [email protected]
Response Time: We aim to acknowledge all privacy-related enquiries within two (2) business days and resolve them within thirty (30) days.
Support: 24/7 live chat available on the zv77 platform for urgent matters.

If you are not satisfied with our response to your complaint, you have the right to escalate the matter to the relevant data protection authority or gaming regulatory body in your jurisdiction. zv77 will cooperate fully with any such regulatory enquiry.